Privacy Policy

This privacy policy explains how pine-zone collects and processes your personal data when you use our website or engage with our services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address) when you submit an enquiry
• Information about your property relevant to our services
• Technical data including IP address, browser type, and device information
• Usage data about how you interact with our website

How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations
• To arrange and conduct property surveys
• To deliver our secondary glazing services
• To improve our website and user experience
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit an enquiry form
• The necessity to perform a contract or take steps at your request
• Our legitimate business interests in providing quality services
• Compliance with legal obligations

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for up to three years unless you request earlier deletion or we are required by law to retain it longer.

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist in our business operations
• Professional advisers such as accountants or legal counsel
• Regulatory authorities when required by law

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at [email protected] or write to us at 47 Whitmore Street, London, W1T 4HQ.

Last updated: January 2024